FAQ

How do pre-orders work?

We will be taking orders for a set windowed time period. Once this period ends, the item will go under a production period. Depending on the number of orders we have received, production can take up to 10 days before we go into the shipping phase unless stated otherwise.

When will my order be shipped?

Once payment has been received and confirmed for an order, items will be shipped within 1-3 days. US Orders will arrive in 7-9 days after shipping notification while Canada Orders will take up to 2 weeks. International orders typically arrive between 7-25 days.

How can I cancel or change my order?

Please contact us at [email protected] to make changes to your order.

How can I track my order?

You can track your order once you receive an email saying that your order has been shipped. Your email will include your tracking number and link.

My order was shipped to the wrong location!

Unfortunately, if this error is done on behalf of the carrier, we are not in control of where the package is shipped. Contact USPS to file a missing parcel report..

Can I return my order?

All orders are final sale unless there are manufacturing defects. If you have received the incorrect item, please contact us to sort the problem out.

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